Charges for Technical Support, Escorted Access to OCDC and other Miscellaneous items are as follows (as of August 10, 2016):


 
Access & Technical Support     Once-off Per 1/2 hour
Technical Support, Racking, Backup Restoration
$80
OCDC Remote Hands (beyond included complimentary Remote Hands* - less than 5 min) $17
AH Technical Support
$160
AH Escorted Access and Remote Hands by appointment (booking made during business hours; min 1hr)* $80 $80
AH Escorted Access Weekend Day Rate by appointment (booking made 7 days prior)* $960
Emergency AH Escorted Access and Remote Hands (booking made after hours, or extended beyond booked time; min 1hr)* $160 $120
Public Holidays Surcharge 
$80
*Cancellation fee of $80 applies if cancelled within 2hrs of appointment 

Shipping 

When shipping to OCDC, please send email to support@omniconnect.com.au and address package 'care of' to: [your organisation name] c/o OMNIconnect Data Centre, 14 Elite Way Carrum Downs VIC 3201

Pallet Handling (per pallet requiring forklift) - please include estimate time of delivery in email $80
Parcel Handling (per parcel)  $10


All pricing show is exclusive of GST.


*Remote Hands is defined as OCDC remote support for simple tasks such as physically or visually checking equipment, connecting cables or rebooting hardware that can be completed in less than 5 minutes.