Charges for Technical Support, Escorted Access to OCDC and other Miscellaneous items are as follows (until October 31, 2022):
| Access & Technical Support | Once-off | Per 1/2 hour |
|---|---|---|
| OCDC Remote Hands (beyond included complimentary Remote Hands* - less than 5 min) | $20 | |
| Technical Support, Onsite Support, Racking, Backup Restoration | $80^ | $80 |
| After Hours Technical Support, Onsite Support, Racking, Backup Restoration | $160^ | $120 |
| After Hours Escorted Access and Remote Hands by appointment (booking made during business hours; min 1hr)* | $80 | $80 |
| After Hours Escorted Access Weekend Day Rate by appointment (booking made 7 days prior)* | $960 | |
| Emergency AH Escorted Access and Remote Hands (booking made after hours, or extended beyond booked time; min 1hr)* | $160 | $120 |
| MACD (Modify, Add, Change or Delete service) Charge | $160 | |
| Expedited MACD (urgent or after hours MACD) | $360 | $120 |
| Public Holidays Surcharge | $80 | |
| *Cancellation fee of $80 applies if cancelled within 2hrs of appointment | ||
| Meeting Room Hire (hour rate) | $60 | |
| Meeting Room Hire (day rate) | $500 | |
| Shipping | ||
| When shipping to OCDC, please send email to support@omniconnect.com.au and address package 'care of' to: [your organisation name] c/o OMNIconnect Data Centre, 14 Elite Way Carrum Downs VIC 3201 | ||
| Pallet Handling (per pallet requiring forklift) - please include estimate time of delivery in email | $80 | |
| Parcel Handling (per parcel) | $10 |
Charges for Technical Support, Escorted Access to OCDC and other Miscellaneous items are as follows (as of November 1, 2022):
| Access & Technical Support | Once-off | Per 1/2 hour |
|---|---|---|
| OCDC Remote Hands (beyond included complimentary Remote Hands* - less than 5 min) | $25 | |
| Technical Support, Onsite Support, Racking, Backup Restoration | $110^ | $110 |
| After Hours Technical Support, Onsite Support, Racking, Backup Restoration | $160^ | $150 |
| After Hours Escorted Access and Remote Hands by appointment (booking made during business hours; min 1hr)* | $110 | $110 |
| After Hours Escorted Access Weekend Day Rate by appointment (booking made 7 days prior)* | $960 | |
| Emergency AH Escorted Access and Remote Hands (booking made after hours, or extended beyond booked time; min 1hr)* | $220 | $120 |
| MACD (Modify, Add, Change or Delete service) Charge | $220 | |
| Expedited MACD (urgent or after hours MACD) | $360 | $150 |
| Public Holidays Surcharge | $110 | |
| *Cancellation fee of $80 applies if cancelled within 2hrs of appointment | ||
| Shipping | ||
| When shipping to OCDC, please send email to support@omniconnect.com.au and address package 'care of' to: [your organisation name] c/o OMNIconnect Data Centre, 14 Elite Way Carrum Downs VIC 3201 | ||
| Pallet Handling (per pallet requiring forklift) - please include estimate time of delivery in email | $110 | |
| Parcel Handling (per parcel) | $10 |
All pricing shown is exclusive of GST.
^If a call-out is required.
*Remote Hands is defined as OCDC remote support for simple tasks such as physically or visually checking equipment, connecting cables or rebooting hardware that can be completed in less than 5 minutes.